SMS Terms & Conditions

Effective Date: November 8, 2026

1. SMS Messaging Program Overview

COSMOS Clinical (“COSMOS,” “we,” “us,” or “our”) provides SMS messaging services to registered users, clinical research sites, sponsors, contract research organizations (CROs), investigators, study coordinators, and other authorized individuals using our clinical research technology solutions.

By voluntarily opting in to receive SMS communications from COSMOS Clinical, you agree to these SMS Terms & Conditions.

Our SMS messaging program is designed to facilitate secure account access, operational notifications, clinical trial coordination, and communication among authorized users.

2. Types of SMS Messages

Depending on your account settings, role, and consent preferences, you may receive the following types of messages:

Account Security and Authentication

One-time passwords (OTP) and verification codes.
Multi-factor authentication (MFA) notifications.
Account verification and security alerts.
Password reset and account recovery notifications.

Clinical Trial Management Notifications

Study-related task assignments and reminders.
Study start-up and regulatory document notifications.
Study training assignments and completion reminders.
Electronic signature requests and pending approvals.
Study operational updates and system-generated alerts.

Clinical Research Participant Communications

Study visit scheduling and appointment reminders.
Clinical trial participation notifications.
eConsent and study-related reminders.
Other authorized study communications.

Customer Support and Service Notifications

Technical support updates.
Service-related announcements.
Account administration notifications.
System maintenance and service availability alerts.

Product Updates and Promotional Communications

Where separately authorized, COSMOS Clinical may send information about new product features, platform enhancements, demonstrations, and other relevant services.

Promotional messages will be sent only to recipients who have provided the applicable consent.

3. Consent to Receive SMS Messages

By providing your mobile phone number and affirmatively opting in to receive SMS messages, you authorize COSMOS Clinical to send text messages to the number provided.

Consent may be obtained through:

COSMOS Clinical website registration and contact forms.
User account registration and profile settings.
SMS notification enrollment forms.
Clinical research participant portals.
Other documented consent mechanisms.

Consent to receive promotional SMS messages is not a condition of purchasing products or services.

Users may manage applicable SMS communication preferences through their account settings or by contacting COSMOS Clinical support.

4. Message Frequency

Message frequency varies depending on your account activity, selected notification preferences, study participation, and interactions with COSMOS Clinical services.

Authentication messages are generally sent when requested or triggered by account security activities.

Operational notifications and reminders may be sent as relevant events occur.

5. Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.

COSMOS Clinical is not responsible for charges imposed by your mobile service provider.

6. Opt-Out Instructions

You may opt out of receiving SMS messages from COSMOS Clinical at any time by replying STOP to any SMS message.

After sending STOP, you may receive a final confirmation message acknowledging your opt-out request.

You will no longer receive messages from the applicable SMS program unless you opt in again.

Please note that disabling authentication-related SMS notifications may affect access to services that require SMS verification. Alternative authentication methods may be available.

7. Help and Customer Support

For assistance with SMS messaging, reply HELP to any SMS message.

You may also contact COSMOS Clinical through our website:

Website: https://www.cosmosclinical.com

Our support team can assist with messaging preferences, technical issues, and SMS-related inquiries.

8. Privacy and Data Protection

COSMOS Clinical is committed to protecting personal information and maintaining appropriate security safeguards.

Information collected in connection with SMS messaging may include:

Name and mobile phone number.
SMS consent preferences and consent records.
Account identifiers and communication preferences.
Message delivery status and communication history.
Relevant system events and notification records.

We use this information to deliver authorized communications, facilitate authentication, support clinical research workflows, and maintain operational and security records.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

SMS opt-in information and consent records are not shared with third parties or affiliates for their independent marketing or promotional purposes.

Authorized messaging service providers may process information on our behalf solely to support message delivery and related services, subject to applicable privacy and security obligations.

For more information, please review our Privacy Policy available on our website.

9. Clinical Research and Healthcare Communications

COSMOS Clinical provides technology solutions supporting clinical research operations.

Certain SMS notifications may relate to clinical research activities, including study appointments, participant communications, and operational workflows.

SMS communications should not be used to transmit sensitive patient information or protected health information (PHI) unless appropriate safeguards, authorization, and applicable legal requirements are satisfied.

COSMOS Clinical may apply additional messaging restrictions or security controls to protect confidential clinical research information.

SMS communications are not intended for medical emergencies.

If you are experiencing a medical emergency, call 911 or seek immediate medical assistance.

10. Mobile Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

COSMOS Clinical cannot guarantee uninterrupted or error-free SMS delivery.

Delivery may be affected by network availability, carrier restrictions, device compatibility, or other factors beyond our control.

11. User Responsibilities

By enrolling in the SMS messaging program, you acknowledge that:

You are authorized to use the mobile number provided.
You are responsible for maintaining accurate contact information.
You will notify COSMOS Clinical if your mobile number changes.
You understand that SMS delivery may be subject to third-party carrier limitations.

12. Changes to SMS Terms & Conditions

COSMOS Clinical reserves the right to modify these SMS Terms & Conditions to reflect changes in our services, regulatory requirements, or messaging practices.

Updated terms will be published on our website with a revised effective date.

Where required, we will provide additional notice or obtain renewed consent before implementing material changes.

13. Contact Information

For questions regarding these SMS Terms & Conditions, please contact:

COSMOS Clinical

Website: https://www.cosmosclinical.com

Last Updated: November 8, 2026